An item is missing from my order
A delivery note listing the items you will receive is sent to you by email when your order is shipped.
If one or several items you ordered is out of stock, you will be notified by email. You are then reimbursed of the missing element(s) of your purchase (monetary refund if your payment was made through PayPal, or as internal credit usable on a future order for other payment methods).
Please use this form to inform us of any other concern regarding the delivery of your order.
The item does not match my wishes
Returns are possible but are subject to conditions.
We accept returns of damaged goods only. Return fees supported by the customer and the shipping cost of the replacement product will be at our expense.
If the item you received does not match your order, please fill in the form below to contact our services. Upon reception of your return parcel, we will send you the item you wished for at our expense. You will also be compensated for the shipping costs of the return.
Ks.Jana Twardowskiego 78A
If you made a mistake during your order, we accept the return of your parcel but do not support any extra shipping costs. Please fill in the form below to contact our services. We will send you the item you asked for upon reception of the mistakenly chosen item. Possible payment adaptations are possible (refund or additional payment).
It's been over a 30 days and i still don't have my order delivered.
Please keep in mind that the period of delivery is 7-30 working days. We're sending the shipments at the day of payment confirmation. However the delivery time may differ depending on the country of destination.
I cannot download the content of my digital download card
If you have purchased a item that includes a digital download card and have not redeemed the MP3s yet, please contact firstname.lastname@example.org. Let us know which release you purchased, as well as your Shop order number. We will then provide a new download code and tell you where to redeem the MP3s.
How to search for products in Batushka shop?
Please use 'search' window on the top of the page. There is search engine at Batushka homepage and there are also search options in specific sections. You can also sort the products by band, title, company and price. Search option will also find the series of letters in a given name (when you don't know the exact spelling). For example when you put 'Par' in the search window, the system will find all names with that series of letters/signs (in this case Paradise Lost, Paradox) giving a hint for the full name.
Suggestion and technical issues
In case of problems or if you encounter any errors while browsing our site please, use this contact form to inform us and mention the actions you have performed, the browser used (Firefox, Internet Explorer, Chrome, etc. ) and its version (to know the version of your browser, see the Help menu and sub-section "About ..." from your browser).
Please tell us the time and date of appearance of the error. If it concerns one of your orders please mention the number of the order.
For any other question, please fill in this contact form. You can also send us your requests by postal mail or phone:
16-061 Juchnowiec Koscielny
tel. +48 797266673 (Mon -Fri, 8 a.m. to 4 p.m.)